Shipping policy

At Celestora, we believe shopping online should be simple, reliable, and stress-free. We are committed to delivering your order safely and efficiently, no matter where you are in the world. Please review the information below to understand how our shipping process works.

Worldwide Free Shipping

We proudly offer FREE worldwide shipping on every order. There is no minimum purchase required, and no hidden shipping fees will be added during checkout unless optional premium shipping services are selected.

Our goal is to make quality lighting and home décor accessible to customers around the globe without unexpected costs.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing includes:

Order verification
Product quality inspection
Secure packaging
Preparation for shipment

Orders placed during weekends or public holidays will begin processing on the next business day.

Estimated Delivery Time

Estimated delivery time is generally:

7–14 business days

Actual delivery times may vary depending on:

Destination country
Customs clearance
Local courier operations
Peak shopping seasons
Severe weather conditions
Public holidays

While we strive to meet all estimated delivery windows, these estimates are not guaranteed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may require several days to appear after the carrier receives the package.

Customs & Import Duties

International shipments may be subject to customs inspections, import taxes, duties, or other government fees depending on your country's regulations.

These charges, when applicable, are the responsibility of the customer.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

If an incorrect address results in delivery delays or failed delivery, please contact us as soon as possible. We will do our best to assist, although additional shipping costs may apply if a replacement shipment is required.