Refund policy

At Celestora, we want every customer to shop with complete confidence. If for any reason you are not fully satisfied with your purchase, we offer a simple and transparent 30-day return and refund policy.

1. 30-Day Return Period

You may request a return within 30 days after your order has been delivered.

We gladly accept returns for eligible products that meet the conditions outlined below.

2. Return Eligibility

To qualify for a return, your item must:

  • Be unused or only minimally handled.
  • Be in its original condition.
  • Include original packaging whenever possible.
  • Include all accessories and components received with the product.

Products showing excessive wear, intentional damage, or misuse may not qualify for a refund.

3. Items That Cannot Be Returned

For hygiene and safety reasons, certain products cannot be returned once opened or used unless they arrive damaged or defective.

Customized or personalized products are also non-returnable unless manufacturing defects are present.

4. Damaged or Incorrect Orders

If your package arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photos of the product and packaging.

Our team will evaluate your request promptly and arrange a replacement or full refund when appropriate.

5. How to Start a Return

To begin a return, please contact:

Email: support@celestora.space

Include:

  • Order number
  • Full name
  • Reason for return
  • Photos (if applicable)

Our customer service team will provide detailed return instructions.

Please do not send items back without first receiving return authorization.

6. Free Return & Refund

Celestora proudly offers free returns for eligible purchases.

If your return is approved, you will not be charged any restocking fee.

7. Refund Process

Once your returned item has been inspected and approved, refunds will be issued to your original payment method.

Most financial institutions process refunds within 5–10 business days, although actual timing may vary depending on your payment provider.

Shipping fees, if any were charged for special services, may not be refundable unless required by applicable consumer protection laws.

8. Exchanges

If you would prefer a replacement instead of a refund, simply let us know when submitting your request.

We will gladly replace defective or incorrect products whenever inventory is available.

9. Order Cancellation

Orders may be canceled before they have entered processing or shipment.

Once an order has shipped, it must follow the normal return procedure after delivery.

10. Late or Missing Refunds

If you have not received your refund after receiving confirmation:

  • Check your bank account.
  • Contact your credit card provider.
  • Contact your bank.

If you still need assistance, please reach out to us at support@celestora.space.

11. Contact

If you have any questions regarding returns or refunds, please contact us:

Celestora.space

Email: support@celestora.space

Phone: +1 (604) 463-1353

Business Address:

21128 122 Ave

Maple Ridge, BC V2X 8C1

Canada